Ossisto launches an AI-powered e‑commerce virtual assistant platform that unifies store ops, customer service, and ...

Team Velocity, a leading automotive digital retailing and integrated technology company, today announced a major upgrade to Apollo AssistantAI, further strengthening its Apollo platform and helping ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date AI-powered voice self-service enables the automation ...

Palona AI, the company redefining customer engagement with emotionally intelligent AI sales agents, announced the launch of Restaurant AI, a purpose-built AI sales assistant tailored for the Pizza, ...

In today's global and continually changing business climate, businesses need to be highly agile, which requires continual investment in new technologies that improve workforce performance and customer ...

Lowe's CEO Marvin Ellison is all in on artificial intelligence, with the home improvement retailer using tech at nearly every ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

Microsoft’s Copilots for sales, service and finance will be included in Microsoft 365 Copilot subscriptions at no extra cost, Microsoft said this week. The M365 Copilot launched in 2023, providing ...

Telkomsel enhances its customer service channel by updating its virtual assistant Veronika, now integrating Microsoft Azure OpenAI Service. The Veronika virtual assistant is developed using a range of ...