Call screening is aggravating the rich and powerful

Thanks to a new iPhone feature, everyone now has an executive assistant in their pocket to filter unwanted calls.
Well+Good

The art of completing a phone call with an automated voice system—without having a meltdown

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...
Becker's Hospital Review

Study: Manual Phone Calls Reduced Patients’ Missed Appointments More Than Automated Reminders Did

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...

Rocket CRM Details Continued Development of Missed Call Text Back Functionality to Support Structured Business Communication

Los Angeles, California - January 12, 2026 - PRESSADVANTAGE - Rocket CRM has announced continued development and ...
Seattle Times

Rant and Rave: Reader frustrated by automated phone assistants

RANT to companies that force customers who dare to call their “Contact Us” phone line to be subjected to an endless loop with an AI “assistant,” including constant prompts and reminders that “most ...