Key opportunities in the Global Automation as a Service Market include leveraging AI and machine learning for complex task ...

From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company focuses on outcomes. The system listens to incoming audio messages, ...

Service robots are reshaping healthcare, retail, and hospitality by improving efficiency, safety, and daily operations ...

Users have come to realize that even in-house services have a cost and, in some cases, they have to pay a premium for them. Increasingly, they are outsourcing more and more of these service functions ...

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Intended to streamline medication dispensing from a central fulfillment area throughout the entire health system enterprise, this solution is expected to improve inventory visibility, scalability and ...

Over the past few years, digital marketing has emerged as one of the most robust forms of getting your business, brand, product or service out to the masses. While it’s an extremely beneficial ...