Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, they ...

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

Add Yahoo as a preferred source to see more of our stories on Google. There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky ...

The travel and tourism industry is often playing catch up. Within a few years many service jobs will be lost to AI because ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...