According to a 2011 Frost & Sullivan report, call centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five-year period by ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

CEDAR RAPIDS, Iowa, June 19, 2024 /PRNewswire/ – The dedicated health and human services software company, Momentm Technologies (Momentm), launched their latest addition to their software suite, Call ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

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ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels of ...

The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

Call centers- love 'em or hate 'em, but you probably will talk to one sooner rather than later. These are the folks that some people call phone-based "customer service." You may not realize this, but ...

BALTIMORE --(Business Wire)-- Apr 22, 2009 SafeNet, Inc., a global leader in information security now affiliated with Aladdin Knowledge Systems, today announced that it has partnered with TantaComm, a ...

Call centers can become major cost centers if they’re not managed correctly. Practices surrounding customer interactions must reflect the changes in customer expectations and their communication ...