Around this time last year, chatbots weren’t on our radar, generally speaking. Sure, AI-powered conversations with brands, a la Apple’s Siri and Amazon’s Alexa, have been around for some time. But it ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More These days, conversational artificial intelligence (AI) chatbots are ...

You may have heard the famous answer to the question, “Why climb a mountain?” (“Because it is there.”) The same could be said about our desire to create programs that can communicate with us in a ...

When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer satisfaction. However, developing ...

It is a universal tendency to assign or impute human emotional, cognitive, and behavioral qualities to nonhuman creatures and things. Owls are “wise.” Swollen rivers are “raging” and “angry.” ...