Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...
Engaging in civic life may seem like a burden, but it’s our duty as citizens. Active citizenship is essential for our system of government to work. Without it, there is no way we will find the ...
The federal government is undergoing a transformative journey — one that reimagines how services are delivered, how operations are conducted, and how taxpayer dollars are spent. By embracing ...
Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI ®) ...
Get the latest federal technology news delivered to your inbox. The federal government spends a lot of money on scientific research and projects, but even so, it can’t do everything without a little ...
Springfield citizens can get an inside look at how the city operate under a citizen-manager form of government at the 2026 Citizens Government Academy in January. The program, which will start Jan. 20 ...
Picture a middle school dance. On one side of the gym, governments at all levels — from federal to closer-to-home governments — stand in a huddle. On the other side, citizens cluster together. There’s ...