Customer service plays a key role in the shopping experience at the wholesale and retail level. Many times, quality service is overlooked and poor service is exaggerated. The result is a polluted ...

There was a time when getting out of a taxi meant reaching for your wallet, sorting through cash, calculating the tip, and sometimes doing it all while the next rider tried to pile in behind you. Then ...

To learn more about our editorial approach, explore The Direct Message methodology. You’ve probably seen the numbers. Surveys show that 80% of consumers expect personalized experiences. Nearly 70% ...

The ease of online and omnichannel shopping due to the pandemic has elevated consumers' expectations. More than half of respondents (58%) said their customer service expectations are higher today than ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Seventy-seven percent of businesses say consumer expectations for effectively engaging with them digitally have increased over the past 12 months, up more than 10 ...

Technology has caused a shift in many aspects of life over the years. It has given us the ability to connect with each other quickly through social media, allowed us to cut the cord and stream ...

Currently responsible for the full-brand and marketing management of leading European outsourcer CCA International. Matthieu works to establish the CCA International brand as an expert partner, in ...

World-class customer service is now an expectation from end-user consumers who have gotten used to clicking a button, ordering it now and having it at their doorstep tomorrow — or in some cases, later ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...