Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. There has been a tendency among those chronicling the rapid-fire evolution of generative ...

Customers shopping for a used car can sometimes feel overwhelmed digging through countless specs and reviews, but CarMax, the largest used car retailer in the U.S., is making it easier for customers ...

Prashanth Krishnaswami of Zoho explores the possible benefits of a revenue-generating customer service model. Digital transformation has touched nearly every industry over the past two years, as ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Many of the ideas that have contributed to Apple's success have come from outside the computer and technology industry. In fact, Steve Jobs looked at all business models, from Cuisinart to ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...