Key guideposts to assist in designing a frictionless, intuitive experience for customers no matter when, or how, or why they interact with your organization. Digital customer experience (CX) ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

When it comes to customer service, the interaction between a company and its customers can be a make-or-break situation. In an age where online reviews drive millions of buying decisions, the need for ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Sonae MC has started streamlining its customer service operations with Talkdesk CX ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s most advanced contact center platform, today announced Outdoorsy selected UJET as the foundation of its customer service operations. Outdoorsy ...

Rep. Abigail Spanberger is leading an effort calling on the IRS to provide additional information on the status of economic impact payments to taxpayers in Central Virginia and across the country.

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

November 7, 2025) – Rest Easy Pest Control announced the implementation of an internal customer relationship management (CRM) system developed under the direction of Marketing Director Lidiya Shuppert ...

Owens & Minor, a Fortune 500 health-care services company based in Hanover County and one of the region’s oldest employers, is expanding to downtown Richmond. The company said it would make a ...

Customer service is becoming more and more unpredictable. Supply chains have been completely disrupted and shopping habits are following less predictable patterns. While customers may have been more ...

“Merrilee brings a strategic customer-centric approach steeped in process orientation and service excellence to MetLife—all essential to ensuring we are contemporary in delivering remarkable ...