Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

Through the support center's trouble ticketing system, the rep ties these three tickets, each of which has its own SLA, to the master ticket. The SLA for the master ticket indicates the timeframe in ...

FORT JACKSON, SC -- Fort Jackson's Network Enterprise Center recently received training to institute a new web-based program aimed at providing better customer service. The new trouble-ticket system, ...