Higher education has entered into an era of transition. Changing student demographics, rapidly evolving stakeholder demands, and new technologies are requiring universities to reconsider abiding ...

If you’re an organization in dire need of digital transformation, who ya gonna call? While an enterprise software company might not initially come to mind, that’s exactly who brands like Coca-Cola and ...

The term design thinking may conjure ideas of conceptual fluff or do-nothing aesthetics; in practice, though, it is a productive philosophy and practice for birthing brainchildren into the corporeal ...

Many company acquisitions are purely financial transactions, designed to bolster the acquirer's business with additional customers, talent or assets. A small minority aim to achieve more fundamental ...

Recently, I hosted an event on design thinking. As part of the programme, I welcomed Alberta Soranzo, Transformation Design Director, Lloyds Banking Group, to share her expertise on the role design ...

Figure-2 shows a simple experience based on the dynamic flow model. ORT as well as most electronic ordering and check-in experiences follow it closely. From the customer's perspective, there is no ...

In an economy where value is generated by digital efficiency, I believe that every organization should strive for digital flow. For an introduction to digital flow, see Digital Transformation Isn't A ...

The value of design thinking has been well documented in the past. This value can range from increased adoption to more revenue. With some minor modifications to already common software development ...