Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming ...

Drive-thru windows have made a massive comeback, and—much like Zoom, remote work, and grocery delivery services—they show no signs of retreating in popularity in the post-pandemic world. The move ...

Reducing drive-thru wait times in quick-service restaurants is a crucial aspect of enhancing customer satisfaction. Implementing strategies such as optimizing menu boards for clarity, training staff ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Gone are the days of the fast-food worker ...

Picture this: You're at the Wendy's drive-thru. You pull up to the speaker with zero clue what you, or the seven other people in your car, want to eat. You're blasting "Party Rock Anthem" and can't ...

What began nearly a century ago as a banking innovation has become a staple of American convenience. Drive-thrus, first introduced by banks in the 1930s, helped shape a landscape now dominated by fast ...