SAN FRANCISCO--(BUSINESS WIRE)--Front, a customer operations platform enabling teams to streamline communication and deliver exceptional service at scale, today announced its acquisition of AI ...

To be a front-liner is analogous to being the “front page” of the newspaper or the “cover page” of any magazine. To the customer, the front-liner encourages or discourages said customer from getting ...

Corporate travel AI automation platform Amgine has completed its integration with customer service platform Front, the companies announced. With the integration, Front and Amgine are able to ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the leader in customer communication that brings teams together to offer tailor-made service at scale, has released three major product updates to its innovative ...

Customer communication platform Front is holding an event today to introduce three new features. These new features focus on showing you more information about your customers right from Front’s user ...

How a company delivers customer service leaves a lasting impression: A positive experience leads to increased loyalty and sales, while a poor experience leads to frustration and increased churn.

A look at how truly engaging your front-line workforce will improve customer service. Customer service is more important than ever in our digital age. According to a recent report by PwC, 73 percent ...

Contact center agents, field service professionals, technicians, services reps—these are a few of the many roles that constitute your front line. The front line is a crucial part of your enterprise ...