For years, restaurant loyalty programs were largely transactional. Guests earned points, accumulated rewards and redeemed ...

GoTab has acquired Fishbowl, adding one of the restaurant industry’s longest-running guest marketing and loyalty platforms to ...

In business, retaining customers is just as important, if not more so, than acquiring new ones. One highly effective strategy for fostering customer loyalty and ensuring repeat business is the ...

As luxury hospitality brands increasingly look beyond reservations and transactions to build lasting guest loyalty, the ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...