Johnny C. Taylor Jr. tackles your human resources questions as part of a series for USA TODAY. Taylor is president and CEO of the Society for Human Resource Management, the world's largest HR ...

Q: I operate a small service business. We pride ourselves on the level of customer service we provide our customers. Our employees can't afford to have a "bad hair day." Any suggestions on how to ...

Welcome to Pressing Questions, Fast Company’s workplace advice column. Every week, deputy editor Kathleen Davis, host of The New Way We Work podcast, will answer the biggest and most pressing ...

Working through major changes can test the resilience of any organization, especially when the changes being effected have a negative impact on employee morale. It’s leadership’s responsibility to ...

Boosting the productivity of front-line workers is a major challenge for leaders in industries where employees must be on-site. Maintaining output is important, but it takes a thoughtful and balanced ...

Though there was already plenty for Allison Hope Kahn to like about working at Mastercard, it was the afternoon she and her colleagues spent volunteering at a nature preserve that really won her over.

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Acknowledging team milestones not only boosts motivation but also enhances productivity and innovation. Startups should foster a culture of recognition early on to shape team dynamics positively. The ...

Customer retention has never been more important to an organization’s bottom line, but achieving it means doubling down on the connection between employees and customers. Here’s why it works, and how ...

A new survey of employees who survived company layoffs shows how companies that had to cut staff can stay productive. No employer likes having to cut staff, and most avoid doing so whenever possible.

Some leaders think the goals they set should be attainable. Others believe in “reach” goals, reasoning that even if their teams fall short, achieving 90 percent of an $80,000 sales target is better ...