Torque IT, a leading South African ICT training solutions provider, is proud to announce its accreditation by APMG International as an ITIL, Prince2 and Agile Project Management Accredited Training ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

Bill Willis was looking for a better way to talk with his customers. As deputy CIO of North Carolina, he needed to know if his organization was doing a good job serving IT users in state government ...

Thank you for your response to my last question (“Excluded from an ITIL project,” Advice Line, 7/23/2008). Some more information might help clarify my situation. We’re in a very tight budget cycle.

Heading up a successful project isn’t just about finding a safe middle path and sticking to it. A great leader knows how to take seemingly disparate ideas and bring all elements together behind agreed ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

In today’s fast-paced business environment, professionals across various fields are looking to enhance their skills and stay competitive. Whether you're managing projects, overseeing IT services, or ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, then the vice president of process development at Mead, was ...

Job Description: This person is in charge of implementing Information Technology Infrastructure Library (ITIL) policies, concepts and processes for managing IT services. ITIL impacts the management of ...