Getting KCS right has always been paramount for service leaders, but most organizations grapple with its implementation. Fortunately, the right technology can not only simplify KCS implementation but ...

Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

COLORADO SPRINGS, USA: HDI, the leading professional association and certification body for technical service and support professionals, today announced it has earned the KCS Aligned v5 designation ...

New customer support technology can help you automate and enhance your company’s support operations in a way that boosts internal efficiency and saves money. What if you could reduce your support ...

MindTouch, a provider of cloud-based, AI-powered knowledge management solutions, has achieved Knowledge-Centered Service (KCS) v6 verification for its knowledge management platform. The MindTouch ...

The company's AI search solution for customer support teams received the designation for its clear and robust support of KCS best practices. The designation is given to companies whose tools or ...

RightAnswers, a provider of cloud-based knowledge management software and services, has unveiled the latest release of its automated Knowledge Quality tool for customer service and support.