Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

As knowledge management becomes more widely adopted, misconceptions about what it is and isn’t have also become more widespread. Author Kathy Curley touches on the Top 10 myths about knowledge ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Knowledge management can help institutional teams become more familiar with their enterprise artificial intelligence tools ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Artificial intelligence has completely changed the way businesses operate, especially when ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

If you’ve been around a while as I have, you may remember the excitement about knowledge management (affectionately known as KM). One frequently-cited story from those days—mostly in the 1990s—came ...

The future of leadership will not be determined by the sophistication of our technologies or the size of our profits, but by the depth of our humanity. The crisis of management today is not merely ...

The research was conducted with the new public management paradigm; the community as the recipient of services is considered a customer. The study aims to reveal the relationship between training and ...