Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. It's no secret that live chat software is a powerful tool for ...

The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino’s Pizza, ...

Chatbots and intelligent assistants can be essential customer engagement tools, and each has distinct advantages. So which do you need? Join the Director of Developer Relations at Slack and others for ...

Chatbots could replace 1-800 numbers, and Facebook wants them on Messenger. But most businesses don’t have the resources or technical skills to build chatbots themselves. That’s why Facebook is ...

A once-popular but now extinct "buddy" on America Online's Instant Messenger that freely answered questions on movie times, weather and stocks is poised to make a comeback next month--but at a price.

Bank of America customers could soon interact with the bank via Facebook's Messenger app, the banking company said Tuesday. B of A said it is working with Facebook to help bank customers “stay ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

Have you ever had a friend or a family member go on an exotic vacation only to find yourself living vicariously through their social media posts? Well, now you can also live vicariously through a ...

Have you ever had a friend or a family member go on an exotic vacation only to find yourself living vicariously through their social media posts? Well, now you can also live vicariously through a ...