DOGE cut Social Security staff amid backlog of callers. Wait times have soared to as much as two hours. Local Treasure Coast offices have significantly lower wait times. Here are the local Social ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Philadelphia — For a “real lesson in torture,” try calling your local Social Security Administration office with a question. That’s what Marcia Chestnut, a 62-year-old former housekeeper from ...

When reaching out to the Social Security Administration (SSA), timing is crucial. The national toll-free number, 1-800-772-1213, operates Monday through Friday, from 8:00 a.m. to 7:00 p.m. To avoid ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

The Social Security Administration walked back plans to reduce over-the-phone services, providing clarity to recipients on Wednesday about who has to verify their identity in person. The move comes ...