A recent event in my community was a reminder that most companies (and people) don’t know how to apologize—and that has repercussions. A restaurant opened nearby with the aim of serving the vegan ...

A new study published in the British Journal of Psychology (via The Independent) has found that adding more words to your apology is more effective than a simple, “I’m sorry.” The research was headed ...

As a veteran educator, I have had the pleasure of teaching a few thousand students. Regardless of the subject, I have often found myself teaching social skills. These include “following instructions,” ...