Microsoft is having a CX moment. Today, the company introduced a series of new AI agents that operate across the customer experience spectrum, including real-time voice agents in the Microsoft Copilot ...

Microsoft has launched three new artificial intelligence models that can be used to power customer service agents, multilingual assistants, interactive ...

For many organizations, Microsoft Dynamics 365 Customer Service starts with case management. It provides structure, visibility, and a central place to track customer issues. However, as service ...

Many organizations rely on their contact centers to support inbound and outbound customer calls. A system that supports auto attendants, call queues, call routing and reporting capabilities on call ...