Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.
SUNNYVALE, Calif., April 18, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the leading knowledge platform for customer engagement, today announced the findings from a KMWorld ...
In today’s digital landscape, IT operations are under more pressure than ever to deliver seamless performance, rapid issue resolution, and continuous innovation. Amid these demands, knowledge ...
Technology that amplifies and supports KM activities is expanding exponentially. The importance of people-centered technologies cannot be overlooked. The start of a new year is the perfect time to ...
eGain's survey reveals 61% of executives cite inconsistent AI responses as a barrier to adoption, emphasizing the need for trusted knowledge. eGain, a leader in AI knowledge platforms, has released ...
VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the ...
In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...
Digital transformation is an existential pursuit for organizations. According to McKinsey, most rank customer engagement as a top priority, so digital technologies are being implemented aggressively ...
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