In Part 3, you learned how to accept, open and close tickets, and use the OTRS interface to communicate with customers and internal team members through the ticket resolution workflow. This is, in ...

This guide explains OTRS group-related configuration options, how to manage permission settings, and group-based permission reports. OTRS is a very powerful open-source ticketing help desk solution ...

Jack Wallen shows you how to use this open-source ticketing system that can be a challenge to install. OTRS is one of the more popular open-source ticketing systems you’ll find on the market. This ...

OTRS Group launches the new customer support software solution ‘OTRS Business Solution™’ with Customer Chat and Ticket Timeline View OTRS Group launches the new customer support software solution ...

In Part 2, you learned about agents, customers and queues, and you also got a brief look under OTRS' hood, by learning how to customize the customer self-ervice portal with your own theme and logo.