Wow – it's amazing how fast a decade, year, quarter, month, or even a day can change the ways in which we service our customers! The demands we are presented with in today's ever-changing service ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Thirty percent of UK retailers plan to invest in technology so that customers can use the web to return what they bought in-store, according to a survey conducted by retail specialist Martec ...

Retail giant Gap has created a Salesforce centre of excellence and is implementing Service Cloud to enable better customer care. Retail giant Gap Inc. - the corporation that owns brands that include ...

TORONTO--(BUSINESS WIRE)--OrderDynamics, developers of the world’s most advanced, out-of-the-box Distributed Order Management (DOM) System, today announced new research findings. The Omni-2000 ...

LAS VEGAS--(BUSINESS WIRE)--Happy Returns, a leading provider of return and logistics solutions for retailers, today announced the availability of a self-service return solution for omni-channel ...

I have been proclaiming for some time that ‘omni-payment’ is the missing element in many retailers’ full omni-channel customer service offering. What I mean is that many retailers offer their goods ...

In today's hyper-competitive and omni-shopper world, the key to success and shopper trust is product availability, order commitment and delivery to promise. Inventory management and replenishment ...

Omnichannel emerged as a term for B2C retailers, describing the ability for customers to have a consistent experience over traditional channels and new, information-rich digital channels. In the world ...

Best Buy Co., Inc. BBY has been making stupendous efforts ever since the outbreak of the COVID-19 pandemic. The company’s extraordinary digital efforts to cater to consumer demand amid the jittery ...

With a multitude of customer engagement channels today, it is difficult for companies to know where to focus their efforts. Contact centers are trying, but failing, to modernize and deliver on the ...

Opinions expressed by Entrepreneur contributors are their own. A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed ...