Retailers are implementing AI through software companies like Happy Returns and Narvar to detect return fraud and issue refunds more quickly.

Retail executives surveyed for the report weren't optimistic, with nearly 62 percent of respondents predicting fraud would ...

Return fraud has always been a cost of doing business in e-commerce. A customer claims a package never arrived. Another says ...

Today, return fraud and abuse have moved beyond isolated bad actors exploiting a merchant’s generous policies. It has become ...

Retail executives remain pessimistic and expect online fraud to continue being problematic.

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Spotting designer knockoffs is now easier than ever. French luxury brand Lacoste is using Vrai, an AI ...

A 17-year-old in Shanghai filed some 12,000 bogus return requests after discovering a flaw in one cosmetics shopping platform’s returns process. Then he turned it into over half a million dollars. The ...

J.P. Pressley is a former editor at Manifest and contributor at BizTech magazine. Just as return fraudsters use different tactics to pull the wool over retailers’ eyes, stores can use different ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Retail returns are a massive $850 billion problem by 2025, ...

HOUSTON — Returning online purchases has never been easier. For millions of shoppers, it is as simple as generating a QR code, dropping off the item, and sometimes getting an instant refund. But ...

AI helps retailers detect return fraud, boosting efficiency in reverse logistics operations. Retailers employ AI to manage high return volumes, ensuring quicker refunds and customer loyalty. AI spots ...