Further insights from a separate NRF study conducted in October 2024 reveal that return rates for online purchases are on average 21% higher than general return rates. The findings come as NRF's ...

Fraudulent returns and claims resulted in a $103 billion loss for retailers in 2024, according to Appriss Retail’s latest report. In the retail analytics firm’s annual 2024 Consumer Returns in the ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

Returns are no longer a back-end operational nuisance. They’re a strategic signal, and increasingly, a strategic advantage.

Discover how adding more inputs in production can decrease efficiency after a certain point, as described by the law of ...

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

Returns are climbing, placing growing pressure on retailers to protect margins and recover lost value. Here's how ecommerce ...

Retailers’ ability to offer customers many happy returns is becoming more difficult and costly. Total returns in retail amounted to $743 billion in 2023, according to a report from the National Retail ...

When your small business sells merchandise, you might occasionally refund all or a portion of a sale for a defective item or for other reasons. In accounting, a sales return represents a refund for a ...

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