Car buying satisfaction hits all-time high with AI shopping

A new study shows that most car buyers do not like tariffs and worry about affordability, but report better car buying experiences with dealers.
Business Wire

Inventory and Pricing Drive Gains in Sales Satisfaction but Other Areas Have Modest Improvement, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 ...
jdpower

Satisfaction with Dealer Service Remains High but Owners Face Long Appointment Wait Times and Communication Shortfalls, JD Power Finds

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...
jdpower

Excitement of Traditional Auto Manufacturers’ BEV Owners at All-Time High, J.D. Power Finds

Satisfaction with non-Tesla battery electric vehicles (BEVs) is at an all-time high (877), surpassing stalwart Tesla (870). “Traditional manufacturers have listened to the Voice of the Customer,” said ...
Business Wire

Advantages of Home Charging Diminish but Remains Key Driver of Electric Vehicle Owner Satisfaction, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Amid growing uncertainty surrounding the expansion of public charging infrastructure, home charging continues to be a boon for electric vehicle (EV) 1 owners, despite ...