Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...

In today's competitive landscape, customer experience (CX) stands as the key differentiator for businesses globally. The stakes are undeniably high, with a staggering $3.8 trillion in sales at risk ...

According to a Forrester research report, 32% of businesses lose access to over one gigabyte of CRM data at least monthly. This is a significant amount of data, and the implications are severe, ...