Social Security Backtracks on DOGE Phone Service Cuts

DOGE Backs Off Plan to Scrap Key Social Security Service After Backlash
Elon Musk’s Department of Government Efficiency (DOGE) backed off a plan to scrap telephone services for millions of Americans filing claims with the Social Security Administration, just hours after The Washington Post revealed the sweeping changes.
Social Security services at risk as DOGE bulldozer continues
Reports of cuts to phone support add to broader concerns about reverberations from mass layoffs amid continued efficiency efforts.
Social Security Backtracks on DOGE Phone Service Cuts After Media Report
SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.
Musk pushing Social Security to end phone service — forcing seniors to go online for help
The Social Security Administration may drastically cut back the phone service relied on by 73 million retired and disabled Americans under pressure from Elon Musk's team in the U.S. DOGE Service. The agency's leadership is considering a proposal to end telephone service for processing claims and direct-deposit bank transactions and instead direct
Social Security says it will no longer accept bank changes over the phone
Those who need to change their direct deposit information with Social Security will have to do it online or in-person.
How Social Security Cuts Could Impact Benefit Payments
The changes have sparked concerns about the future of benefit payments, as prominent former workers at the SSA and lawmakers warn that the system, which paid out $1.5 trillion in benefits in 2024, could collapse without the staff to make it function.
Social Security scraps far-reaching cuts to phone services after Post report
The agency will move ahead with a much narrower change eliminating direct deposit changes by phone amid DOGE fraud concerns.
Social Security to curtail some toll-free phone services
Social Security will no longer let people change bank information by phone, alleging the practice is behind direct deposit fraud.
Social Security Administration to cut phone service for direct-deposit transactions
The Social Security Administration said Wednesday it is eliminating telephone service for direct-deposit account transactions. The agency said the move is meant to eliminate the risk of fraud associated with changing bank-account information by telephone.
Social Security Considers Slashing Phone Help to Cut Costs—Report
In fiscal year 2024, the Social Security Administration received nearly 80 million calls through its 1-800 number.
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