Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...
HOBOKEN, N.J.--(BUSINESS WIRE)--Dec. 16, 2003--TTI Team Telecom International Ltd. (NASDAQ: TTIL), a leading supplier of Operations Support Systems (OSS) and Business Support Systems (BSS) for telecom ...
Through the support center's trouble ticketing system, the rep ties these three tickets, each of which has its own SLA, to the master ticket. The SLA for the master ticket indicates the timeframe in ...
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