Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

In the late 1990s, Dell and Gateway were among the better-known computer manufacturers to offer customers a way to find automated answers to tech support questions by calling interactive voice ...

With osTicket deployed, one of the first things you'll want to do is add Agents. Find out what agents are and how to add them. TechRepublic Get the web's best business technology news, tutorials, ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

ORLANDO, Fla. — SunRail's troubled ticketing system could be replaced with something different in the future following issues since the service launched in 2014. The Florida Department of ...