Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

Discover how marketers are moving beyond traditional surveys to harness voice and text interactions for genuine voice of the customer analysis and insight. In today's digital landscape, understanding ...

HANOI, Vietnam--(BUSINESS WIRE)--Global IT Firm FPT Software has been named in the 2024 Gartner® Peer Insights™ Voice of the Customer report for Robotic Process Automation. This marks the second ...

In an era where AI and digital transformation dominate boardroom discussions, many leaders are overlooking the most fundamental principle of business success: truly understanding the voice of their ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, a pioneer in advanced AI technologies for customer-facing teams and Gartner Cool Vendor, today announced the release of VoC Insights, a groundbreaking ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With heightened pressure on short-term performance, B2B marketing is at a crossroads. I’m ...

Are some customers better than others at developing new concepts? Professor Donna L. Hoffman 1 at the University of California Riverside thinks so. Emergent customers have a unique ability to “wrap ...

CrowdStrike has the most 5-star ratings (450) of any Customers’ Choice vendor in the Endpoint Protection Platforms report; only vendor named a Customers’ Choice in every iteration of the Voice of the ...