A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

Ongoing evolution in the retail industry—including near-global access to the Internet and speedy adoption rates of smartphones—is forcing retailers to create a brick-and-mortar shopping experience ...

The global study of 2,000 B2B buyers and sellers – titled “Mastering Omni-Channel B2B Customer Engagement – was conducted by Forrester Consulting on behalf of Accenture Interactive, part of Accenture ...

To be a marketer in 2023 is to grapple with a plethora of constant and seemingly contradictory truths — time spent online continues to rise, but brick-and-mortar is forecasted to bounce back. The ...

CarMax’s omni-channel experience, which lets consumers buy used cars online, in-store or a blend of both, is now nationwide. The largest retailer of used cars in the U.S. said Thursday it has finished ...

NEW YORK & CHICAGO--(BUSINESS WIRE)--As today’s business-to-business (B2B) buyers are increasingly adopting digital throughout every stage of the customer journey, expecting engaging, seamless, and ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. As the world shifted in 2020 with the Covid-19 pandemic, so too ...

2014 is a year for exciting and delighting customers on their terms – every time, everywhere. The strategy to embrace is omni-channel – ensuring you have a way to deliver brand experience, engagement, ...

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...

Consumers on average spend a third of their waking hours on their phones, even weaving them into dining and shopping decisions. When lockdowns hit, their convenience store shopping went online as well ...

The shape of things to come at Kroger, with digital and tech investment on the frontline of a retail sector emerging into the Vaccine Economy. A seamless experience that requires zero compromise by ...