In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

The workforce is rapidly evolving with the advent of new technologies. In fact, 50 percent of workers will need to reskill by 2025, and yet, companies hesitate to proactively evolve their hiring and ...

A recent study by Works & Trusted Health of more than 500 frontline nurses found a key to increasing satisfaction in the nursing field is to provide more flexibility in work arrangements, including a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Miles Everson Standing in ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...