In moments of panic, knowing how to speak clearly can be just as important as knowing who to call. This collection highlights ...

New York Gov. Hochul has chosen the 20th anniversary of the Sept. 11 attacks to sign a bill that officially extends “first responder” designation to all 911 operators and dispatchers across the state, ...

Emergency dispatchers deserve to be recognized as “first responders,” a designation that opens up a broad new category of legal benefits for these vital workers. A bill currently moving through the ...

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

"It definitely reignited just a sense of why I do the job, and my love for the job," said 911 operator Alyssa Eichholtz Abigail Adams is a Human Interest Writer-Reporter for PEOPLE. A 911 operator ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...