Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. We are paying attention to what we touch like never before ...

Businesses are more regularly implementing AI-based chatbots and conversational user interfaces (CUIs) to manage many aspects of an organization, often addressing customer service needs. Chatbots in ...

User journey and customer journey are the buzzwords in the IT industry, given the need for redesigning applications for a better user/customer experience. When it comes to selecting or prioritizing ...

With communications, low-code often had a nice user interface, but information technology pros were still knee-deep in ...

Customer centricity and CRM (customer relationship management), though complex, can be understood using a simple analogy. As I noted in July’s column, customer centricity is like the one-to-one ...

SAN DIEGO--(BUSINESS WIRE)--Tealium, the leader in real-time customer data management solutions has today announced the release of an enhanced user experience and product User Interface (UI) for its ...

A Multimodal User Interface (MUI) is a revolutionary system that transforms our daily interactions with technology. Imagine managing your home gadgets with voice commands while adjusting settings on a ...

Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

Software has never looked cooler, but user interface design and user experience have taken a sharp turn for the worse. When we first got the personal computer, we didn’t worry much about how things ...

ST. LOUIS — Managed service provider Interface Systems has released it's now enhanced customer portal, One View Edge. The service promises its customers greater visibility and easier access to ...