My first assignment with a new company was to replace our current workforce management system (WFM) because it didn't have all of the functionality that we needed. When I came across the installation ...

PHOENIX--(BUSINESS WIRE)--Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, today announced Aspect Via WFM, the cloud-based ...

DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/2hhkq9/global_workforce) has announced the addition of the "Global Workforce ...

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The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

Workforce management (WFM) has been in existence for a while. Many businesses still employ legacy systems to forecast and schedule agents relying on outdated static systems to manage the post-sale ...

Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Bill Durr, Witness Systems: Workforce management is the codeword for forecasting and scheduling software in ...

Labor costs are on the rise, which makes having the right workforce management software an imperative. Learn how taking a modern approach to employee scheduling, operational processes, and risk ...

Companies embrace software innovations like AI to take quicker actions based on real-time insights about skills, while self-service decreases costs, new research says The ISG Buyers Guides™ for ...

Noble Systems, a provider of unified contact center technology solutions, has acquired Australia-based Open Wave, a workforce management (WFM) software and solutions specialist. The transaction ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...