The Centum VP Trainer is a Web-based training course consisting of modular self-paced training and demonstrations with hands-on interactive exercises. Also included are question-and-answer sessions ...

Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

Thomson this week launched a new Web-based training system called Thomson Grass Valley University. Thomson customers and partners can enhance their skills through training content available via ...

A decade after the release of the iPhone, most would assume that nearly everyone has access to the Internet at any given time. Widespread access to mobile devices has helped encourage fire academies ...