Jeremy Dys, senior counsel for First Liberty Institute, said the FACE Act has historically not been used to pursue incidents ...

A 911 call revealed that a person was found dead in their home on Friday night. News Center 7 previously reported that at ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Trulieve, a national medical marijuana company, is laying off 58 employees at its Clearwater, Florida call center. The layoffs are happening despite the company reporting $1.2 billion in revenue for ...

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

The proposed rule would require affected companies to disclose a customer service agent’s location and limit call volume from overseas contact centers, among other changes.

Trulieve, Florida's largest medical marijuana dispensary company, announced plans to lay off over 50 employees at a ...

Weld County’s dispatchers answer about 350,000 calls per year, getting people emergency help at a moment’s notice across more than 4,000 square miles. In addition to sending police, fire or medical ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.

Power Solutions International's top-line growth remains robust, driven by data center-related projects for world-class ...

Oneida County has launched two new technology platforms for its 911 Dispatch Center, one of which is an AI-powered ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...