Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...
The federal government is undergoing a transformative journey — one that reimagines how services are delivered, how operations are conducted, and how taxpayer dollars are spent. By embracing ...
Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI ®) ...
Engaging in civic life may seem like a burden, but it’s our duty as citizens. Active citizenship is essential for our system of government to work. Without it, there is no way we will find the ...
Picture a middle school dance. On one side of the gym, governments at all levels — from federal to closer-to-home governments — stand in a huddle. On the other side, citizens cluster together. There’s ...
Springfield citizens can get an inside look at how the city operate under a citizen-manager form of government at the 2026 Citizens Government Academy in January. The program, which will start Jan. 20 ...
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