When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...
As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.
TORONTO - Air Canada and the union representing its customer service agents, who work at airports and call centres, have ...
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When AI Agents Turn Against You: The Prompt Injection Threat Every Business Leader Must Understand
As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...
AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...
AI agents behave more like employees than traditional software, and deployments should be designed accordingly.
Alaska Air opened a new training facility for thousands of pilots, flight attendants and customer service agents to practice scenarios they might encounter on the job.
It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid ...
SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...
DataDome Bot Protect supports Web Bot Auth, enabling cryptographic verification of AI agents to eliminate fraud risk while maintaining business continuity.
Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...
Mass. couple says big insurance company unfairly denied their claim ...
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