Call center teams are trained on how to handle angry customers. They are also taught how to progress calls from beginning to end, offering clear service but not wavering from stated company policies.

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service representatives.

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

NEW YORK — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That's what the ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Zeta, a leader in modern card processing, launched Selene - an AI-powered assistant that transforms how issuers handle customer service. Built with advanced ...