It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have ...

In small businesses that have a progressive discipline policy for their employees, a written letter is typically used after a verbal discussion of unwanted behavior has taken place. In this instance, ...

Complaint letters used to be seen only by the hapless elected officials, newspaper publishers and corporate complaint departments (the latter renamed “customer service” in a vain attempt to get ...

It’s been a while since the last Toolbox, so you’ll have to forgive me if I’m rusty. I’ll start by relating a dream I had recently: In the dream I was at a sidewalk café in Athens-a place I haven’t ...

Have you ever felt the frustrated anger of being on hold at a call centre, waiting to register a complaint, or been enraged by the bland non-apology that comes in response to a written grievance and ...

Angela Rippon: When it comes to challenging a rip-off, a well written letter of complaint can very often make all the difference in the world. Woman One: I typed a letter and just said you’ve got your ...