Effective data governance is even more crucial as businesses evolve their artificial intelligence deployments.

M is gaining omni-channel momentum as digital upgrades, Reimagine 125 stores and automated fulfillment lift sales and ...

Can you dive deeper into how Albertsons seamlessly bridges the digital and physical customer experience? Up until two or three years ago, the store and digital customer journeys were very separate and ...

Multichannel confusion. Having more channels doesn't mean you're providing a better experience. It often adds noise and inconsistency. Fix the fundamentals. Your customer experience is only as strong ...

Real-time insights advance tribal services impacting healthcare, hospitality, wellness, and cultural programs Medallia, Inc., the global leader in customer and employee experience, and the Choctaw ...

In the digital era, your customers are constantly engaged through online platforms. Businesses (including restaurants) must offer a seamless omnichannel customer experience, but what does this mean?

In the past, customer loyalty was earned with a friendly smile at the corner store. Today, it’s all about the ease of clicking “add to cart” from the comfort of your living room. Recently, ...

As every retailer knows all too well, omnichannel retail was accelerated during the pandemic, as consumers expected to be able to shop seamlessly from any platform. With those higher consumer ...

The retail industry is undergoing a remarkable transformation, presenting a host of new challenges and opportunities for many businesses, including those new to retail. Two significant themes that ...

A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

In this post, we will discuss how the internet and e-commerce have prompted some firms to try to adapt their marketing strategies; the implications of these changes on purchase drivers and consumer ...

In today's rapidly evolving automotive market, the path to a successful vehicle purchase hinges on seamless integration of digital and physical experiences. Modern consumers expect convenience, ...