The Luxury Car Brand With The Highest Customer Satisfaction Score Isn't Mercedes-Benz

The American Customer Satisfaction Index recently published its 2025 Automobile Study. Which luxury car brand stole Mercedes-Benz's top spot?
EC&M

JD Power Finds EV Owner Satisfaction Climbs to New High

Despite market share decline, EV owner satisfaction hit a record high of 96%, indicating strong consumer confidence. Enhancements in battery technology, vehicle performance, and expanded charging ...
Business Wire

Inventory and Pricing Drive Gains in Sales Satisfaction but Other Areas Have Modest Improvement, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 ...
jdpower

Excitement of Traditional Auto Manufacturers’ BEV Owners at All-Time High, JD Power Finds

TROY, Mich.: 25 July 2024 — Owner satisfaction with new-vehicle design and performance has rebounded after two years of unprecedented decline, according to the JD Power 2024 U.S. Automotive ...
AutoGuide

Why Buying a New Car Sucks Less Than It Used To

The automotive industry is witnessing a significant upturn in customer satisfaction, thanks to the aftermath of the pandemic fading into history. The latest findings from the J.D. Power 2023 U.S.
Morningstar

Satisfaction with Non-EV Vehicle Apps Edges Up Slightly in 2025, but Speed and Connection Issues Continue to Negatively Impact Use, J.D. Power Finds

Satisfaction with Non-EV Vehicle Apps Edges Up Slightly in 2025, but Speed and Connection Issues Continue to Negatively Impact Use, J.D. Power Finds My BMW Ranks Highest Overall among Mobile Apps for ...
Business Wire

Advantages of Home Charging Diminish but Remains Key Driver of Electric Vehicle Owner Satisfaction, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Amid growing uncertainty surrounding the expansion of public charging infrastructure, home charging continues to be a boon for electric vehicle (EV) 1 owners, despite ...
Benzinga.com

Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds

Porsche Ranks Highest among Premium Brands, Buick Ranks Highest among Mass Market Brands The residual effects of the pandemic are finally in the rearview mirror, spurring improved customer ...