A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

I recently received an email from an employee wanting to discuss her future with the company and opportunities for ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

A new survey from Which? of more than 6,000 people has ranked the best and worst hotel chains - with some surprising results.

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

See how leading smart TV brands rank by customer satisfaction in 2025, from Insignia to Samsung, based on reports, reviews, features, and expert ratings.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service representatives.

Last month, Kwame attended a digital marketing workshop. Energised by what he learned, he immediately upgraded to WhatsApp Business, created automated greeting messages, set up a product catalogue, ...

For many people, making the conscious decision to never patronize a certain store or service ever again isn’t a decision made ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...