CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

Schiel’s Family Market, a family-owned grocery store chain, operates two stores in Wilkes-Barre — on George Avenue and Hanover Street — and one on Wheeler Avenue in Dunmore.

Across Canada, there are convenience stores with no clerks, hotels where guests check in, check out and order fresh towels on ...

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...

A 71-YEAR-OLD woman who was more than twice the drink drive limit when she crashed her car through the window of the Grove ...

Amazon plans a new rush pickup service for one-hour in-store orders, strengthening rapid delivery and click-and-collect offering.

The American Customer Satisfaction Index (ACSI) Q3 results are a warning sign threat to the very functioning of the U.S. economy: high profits, record-breaking stock returns, and weakening customer ...

After shifting our clocks back one hour this past weekend, we believed we were finished with the heat. But Texas' weather has other plans. The next few days — particularly in the afternoon — will feel ...

Discover the importance of client-facing roles, how they impact business success, and the variety of positions that involve customer interaction.

A woman upset at a customer taking too long in the line at a Marshalls in Hudson County allegedly bought kitchen knives from the store and used one to stab the shopper, authorities said. The victim ...

SAN FRANCISCO--(BUSINESS WIRE)--Front, the AI-powered customer operations platform, today announced it has surpassed $100 million in annual recurring revenue (ARR). The achievement is a rare milestone ...

A rare August cold front sweeping through the country will hit Texas this week, bringing cooler temperatures and increased storm chances—especially in North Texas. The Dallas-Fort Worth area can ...