Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

The UK financial watchdog has vowed to step up efforts to prevent customers being treated poorly by home and travel insurers, including a review of how they outsource claims to third-party ...

The Maryland Public Service Commission (PSC) — in charge of regulating the states’ utility companies — called BGE to testify Wednesday on its long customer service wait times and suggested the utility ...

Safaricom network coverage issues still affect 1 in 4 users, as mobile networks struggle with reliability and customer ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Marketing and customer success expert, Chinelo Ngene, warns that Nigerian businesses are now paying a high price for years of ...

More than 80 people have contacted the BBC to complain about the courier company Evri. Customers from across Lincolnshire ...

Not every restaurant is created equal when it comes to takeout. From fast food to fast casual, here are 12 chains you should ...

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

A number of major chains have stumbled in 2025. On The Border filed Chapter 11 bankruptcy and was purchased by Pappas Group. Successful chains including Subway and Domino’s have closed hundreds of ...

More than half of financial advisers say poor platform service continues to harm their business, according to new research from Parmenion. Its latest report, The Impact of Poor Platform Service, found ...

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